Privacy Policy

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Our commitment to your privacy

Warnbro Sound Physiotherapy respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

In this Privacy Policy, we explain:

• What kind of information we collect and hold about you
• How and why we collect it
• What we do with that information and who we share it with (and when)
• Your right to seek access to, and if required correction of, the records we hold about you
• Your right to make a privacy complaint, to us and others
• Whether we are likely to disclose information about you to overseas recipients.
• You may contact us in writing via email at info@soundphysio.com or at 5 Halliburton Avenue, Warnbro, WA 6169

What kind of personal information do we collect about you?

Personal information is information we hold which is identifiable as being about you, that can reasonably identify an individual, either directly or indirectly. We collect and hold the following kind of information about you: 

• Your name, address, date of birth, email and contact details to enable us to send you information, provide updates and process your product or service order
• Information about your family or relatives
• Information about other health professionals involved in your care
• Any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice
• Other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
• specialist reports
• test results
• your appointment and billing details
• your prescriptions
• your healthcare identifier
• your help fund details
• other information about you collected for the purposes of providing care to you.
• Warnbro Sound Physiotherapy will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms
• We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
• In addition, we may also collect any other information you provide while interacting with us.

How do we collect and hold your personal information? 

We will generally collect personal information about you in these ways:

• Directly from you when you give us your details (eg, face-to-face, over the phone, via registration form or an online form)
• From a person responsible for you or from third parties
• From a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

• To help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems
• To conduct accreditation, quality assurance, investigate any complaints or internal audits
• To provide you with information about our products or services, make you aware of new and additional products, services, and opportunities available to you
• To provide you with products and services during the usual course of our business activities; manage, research and develop our products and services
• Provide you with information about our products and services
• If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website and 
• We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

Disclosure of your personal information

We may disclose information about you to others outside of our practice as permitted or required
under law. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy. We may communicate with you by a variety of measures including, but not limited to, by telephone, email, sms, or mail. This will include situations where we disclose information about you in order:

• To comply with our legal obligations (e.g. mandatory reporting under legislation,
  responding to a court order or subpoena)
• To consult with other health professionals involved in your healthcare
• To get test results from diagnostic and pathology services
• To claim on insurance
• To communicate with your health fund, with government and other regulatory bodies such as Medicare
• To help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)
• To lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
• To help in locating a missing person
• To establish, exercise or defend an equitable claim through the My Health Record
• To prepare the defence of anticipated or existing legal proceedings
• To our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy
• To discharge notification obligations to liability insurers.

Your right to seek access to and to seek correction of the information we hold about you

You have the right to request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. We will usually charge an administration fee for this. 

If you think that the information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’).

We will normally respond to your request within 10 business days. To make the request, you should contact: 

The Director or Practice Manager at Warnbro Sound Physiotherapy

5 Halliburton Avenue, Warnbro, WA 6169 

(08) 9593 6672

info@soundphysio.com

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

Security: how we hold your personal information

Warnbro Sound Physiotherapy is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure. 

This includes:

• Holding information in a lockable cabinet
• Holding information on an encrypted database
• Holding information in secure cloud storage
• Getting staff to sign confidentiality documents
• Providing staff with training or induction etc. about confidentiality and (in particular) security issues 
• Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
• Access to information restricted on a ‘need to know’ basis 
• 2 factor authentication where available and
• Strong password protections when accessing the information on a computer. 

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Your right to receive treatment from us anonymously (or by using a pseudonym)

Where it is lawful and practicable for us to do so, you can be treated anonymously or through use
of a pseudonym (a name other than yours). 

Disclosing information about you overseas

Warnbro Sound Physiotherapy does not propose to disclose information about you to anyone overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by law to do the transfer.

Website

When you come to our website (www.warnbrosoundphysio.com), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Warnbro Sound Physiotherapy is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Updating this Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy. 

How to contact us

To contact us about any privacy related issues, please approach: 

The Director or Practice Manager at Warnbro Sound Physiotherapy

5 Halliburton Avenue, Warnbro, WA 6169 

(08) 9593 6672

info@soundphysio.com

If you have a privacy-related concern about us

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@soundphysio.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 

If you are not satisfied with our response, you can refer your complaint to the Office of the
Australian Information Commission, whose contact details are:

Phone: 1300 363 992
Email:  enquiries@oaic.gov.au
Post:  GPO Box 5218 Sydney New South Wales 2001

Website: https://www.oaic.gov.au/privacy/privacy-complaints/ 

Updated May 2025